| Frequently Asked Questions |
Order by: |
Online 24 / 7 - www.huggermugger.com
Phone - 800-473-4888
Fax - 801-268-2629
Email - orders@huggermugger.com
Mail Orders: Email, Fax or Mail Orders:
Hugger Mugger Yoga Products
Mail Order Processing Dept.
3937 South 500 West
Salt Lake City, UT 84123
Please include the following:
Name, Billing and *Shipping address, contact phone number
Email address if possible
Check or Money Order, CC# with expiration date
Color, size, style if applicable
(*Sorry, we cannot ship to PO Boxes)
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Shipping and Handling (continental USA only): |
Orders are typically shipped within 1 to 2 business days.
Up to $15.99 = $5.95
From $16.00 to 24.99 = $6.95
From $25.00 to 44.99 = $7.95
From $45.00 to 64.99 = $9.95
From $65.00 to 99.99 = $11.95
From $100.00 to 124.99 = $13.95
From $125.00 to 174.99 = $15.95
From $175.00 and Up = 10% of subtotal
Oversized/heavy items:
Bolsters, Sandbags and Cotton Yoga mats are an additional $4.00 each
We ship via UPS Ground Residential service and do not require a signature unless you request this.
Please note that this means the driver can leave the package if no one is there and if the item is
stolen or damaged, neither UPS nor Hugger Mugger would be held responsible. If you require different
handling of your package, please request a signature or provide us with an address where someone will be
available to receive the package. If you have any questions, please contact Hugger Mugger customer service
at 800-473-4888.
**Please phone or email our Customer Service Center for shipping quotes/rates outside of the U.S..
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Gift Certificates: |
Gift Certificates are available by calling Customer Service at 800-473-4888.
Note: Can not be order or redeemed online.
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Return Policy: |
We take pride in the products we offer and in the service we provide.
Your complete satisfaction is our top priority. You may return unused items for
exchange, refund or credit within 30 days of service. Sorry, we cannot refund
shipping and handling charges or postage return. Please ship return via insured
mail, UPS, FedEx or any other traceable method. We will not accept any of
the following as returns: open media and books; yoga balls; damaged items
or items missing parts; worn garments; special orders or customized products.
Please call 1-800-473-4888 to receive an RMA (Return Merchandise Authorization)
number. We cannot accept any return without an RMA number.
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Knowledgeable Customer Service: |
We have had our call center on site for the past 20 years and therefore can
give you the best possible customer service in the industry. We take pride
in knowing that we have the most knowledgeable, friendly customer service
group in the yoga industry. They are literally a few steps away from our production
and shipping areas. If you have any questions, comments or suggestions regarding
our products, catalog, or your order you can contact us by phone toll free
@ 800-473-4888 or 801-268-YOGA or comments@huggermugger.com.
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Safety: |
Our products are designed to aid / assist in yoga, Pilates, and fitness poses
and routines. Seek the advice of a qualified instructor
for the proper use of these props and tools. Hugger Mugger will not be held
liable for injury caused by any item.
No statement herein is a medical opinion.
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Wholesale Prices: |
Please go to the homepage and at the bottom of the page there will be a link called Studios & Teachers.
Click on it and follow the instructions for a wholesale application.
Shipping Table does not apply to wholesale customers.
Prices subject to change without notice.
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