Customer Service  1 800 473 4888

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FAQ

To place your order:
  

Online 24/7 at www.huggermugger.com or Email to orders@huggermugger.com

Phone: 1-800-473-4888 or Fax: 1-801-268-2629

Mail to:
Hugger Mugger Yoga Products
Customer Service
1190 S. Pioneer Rd.
Salt Lake City, UT 84104

Please include the following with mail orders:                           
    •    Name
    •    Billing and shipping addresses
    •    Contact phone number
    •    Email address (if possible)
    •    Check, money order, or credit card number with expiration date
    •    Color, size and style if applicable

***Sorry we cannot ship to PO Boxes.
                                           
Shipping and Handling (Continental USA only):                

All shipping Costs are determined at the time of shipping to provide customers the best possible shipping price.
          
Express shipping is not available online, please call Customer Service at 1-800-473-4888.
                      
We ship via Fedex Ground. If the delivery is to a residence, Fedex will not require a signature unless you request it. Please note that this means the driver can leave the package if nobody is available. However, if the package is stolen or damaged after it is dropped off, neither FedEx nor Hugger Mugger will be held responsible.  We strongly suggest that you request the signature option, in order to ensure proper delivery of your package.
                       
You may always provide an alternate shipping address where someone will be available to accept the package at the time of delivery.
                      
If you need to "intercept" your package (change of address) after it is in-transit, there will be a $10 charge plus additional shipping charged by Fedex. This service is not guaranteed and is subject to Fedex guidelines.
                      
If you have any questions, please contact Customer Service at 1-800-473-4888.

 

Shipping and Handling International (Anywhere outside the Continental USA) click here.     


Gift Certificates
Gift certificates are available online or by calling 1-800-473-4888. (Note: Cannot be redeemed online.)                       


Return Policy
      
We take pride in the products we offer and in the services we provide. Your satisfaction is our top priority.
                   
Unused items, purchased directly from Hugger Mugger or Hugger Mugger.com, may be returned for exchange or refund within 30 days of shipment. (Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.)

Items purchased from a reseller, studio, or online, must be returned to the place of purchase for a refund or exchange.

To process a return/exchange:
    •    You must call Customer Serrvice at 1-800-473-4888 to obtain an RMA (Return Merchandise Authorization) number. We cannot accept any returns without this number.   RMA NUMBERS ARE GOOD FOR 30 DAYS ONLY.
    •    You must provide Proof of Purchase
    •    Return Merchandise in clean condition

Ship items to:
Hugger Mugger Yoga Products
1190 S. Pioneer Rd.
Salt Lake City, UT 84104

Hugger Mugger will not be liable for packages that get lost in transit.  We recommend you insure your package, or use a method of shipping that provides a tracking number.

We cannot accept the following items for return:
    •    Open Media (Books, DVD's or CD's)
    •    Yoga Balls
    •    Damaged items or items with missing parts
    •    Worn Garments
    •    Special Orders or customized products


ALL SALES FINAL ON ALL CLEARANCE OR SALES ITEMS


Knowledgeable Customer Service
We have had our call center on site for over 20 years. Our Customer Service associates are well-trained to provide you with the best customer service available. We take pride in knowing that we have the most knowledgeable and friendly customer service group in the yoga industry. They are only a few steps away from our production and shipping departments allowing for quick access to solve any questions or issues.

If you have any questions, comments or suggestions, please contact us:                       
    •    1-800-473-4888
    •    1-801-268-YOGA (or)
    •    comments@huggermugger.com


Hours of operation are Monday-Friday, 7:30 a.m. - 5:30 p.m. MST  
                      
Safety
Our products are designed to aid and assist in Yoga, Pilates, and fitness poses or routines. Always seek the advice of a qualified instructor for the proper use of these props and items. Hugger Mugger cannot be held liable for injury caused by any of our products. No statement herein is a medical opinion.
      
Wholesale Prices
If you are interested in applying to be a wholesale customer, please click here for an application.                   

*** Prices subject to change at any time.

Loved & Trusted Since 1986