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Frequently Asked Questions


HOW DO I PLACE MY ORDER?

• Online 24/7 at www.huggermugger.com
• Email customerservice@huggermugger.com
• Call 1-800-473-4888 (Monday–Friday, 8am–5pm MST)
• Fax 1-801-268-2629


INTERNATIONAL ORDERS

Please contact customerservice@huggermugger.com for more information.


SHIPPING & HANDLING (CONTINENTAL USA)

All orders require 2 business days for processing prior to being shipped from the warehouse. This time may vary for handmade products and during busy seasons such as the Holidays. Visit our Shipping & Handling page for more details.


RETURN POLICY

Unused items, purchased directly from Hugger Mugger or HuggerMugger.com, may be returned for an exchange or refund within 30 days of shipment. Read our Return & Refund Policy for more information.


GIFT CERTIFICATES

Gift certificates can be purchased online or by calling 1-800-473-4888.
To redeem, simply call us at 1-800-473-4888 or email customerservice@huggermugger.com with your order and gift certificate number.


SAFETY

Our products are designed to aid and assist in yoga, pilates, and fitness poses or routines. Always seek the advice of a qualified instructor for the proper use of these props and items. Hugger Mugger cannot be held liable for injury caused by any of our products. No statement herein is a medical opinion.


WHOLESALE PRICING

If you are interested in applying to be a wholesale customer, please click here for an application.
Prices subject to change at any time.