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Frequently Asked Questions


HOW DO I PLACE MY ORDER?

For Retail Customers
• Online at www.huggermugger.com
• Email your order to customerservice@huggermugger.com and a member of our team will contact you
• Call 1-800-473-4888 (Monday–Friday, 8am–4:30pm MST)
• Fax 801-268-2629

For Wholesale Customers
• Online at www.huggermugger.com/reseller
• Email your order to customerservice@huggermugger.com and a member of our team will contact you
• Call 1-800-473-4888 (Monday–Friday, 8am–4:30pm MST)
• Fax 801-268-2629


HOW DO I PLACE AN INTERNATIONAL ORDER?

Our website is not currently equipped to calculate the best rate available for international order delivery. Please contact international@huggermugger.com for assistance.


WHAT IS YOUR SHIPPING & HANDLING POLICY? (CONTINENTAL USA)

All orders require 2 business days for processing prior to being shipped from the warehouse. This time may vary for handmade products and during busy seasons such as the Holidays. Visit our Shipping & Handling page for more details.


WHAT IS YOUR RETURN POLICY?

Unused items, purchased directly from Hugger Mugger or HuggerMugger.com, may be returned for an exchange or refund within 30 days of shipment. Read our Return & Refund Policy for more information.


DO YOU SELL GIFT CERTIFICATES?

Gift certificates can be purchased online or by calling 1-800-473-4888.
To redeem, simply call us at 1-800-473-4888 or email customerservice@huggermugger.com with your order and gift certificate number.


WHO SHOULD USE THESE PRODUCTS?

Our products are designed to aid and assist in yoga, pilates, and fitness poses or routines. Always seek the advice of a qualified instructor for the proper use of these props and items. Hugger Mugger cannot be held liable for injury caused by any of our products. No statement herein is a medical opinion.


HOW DO I GET WHOLESALE PRICING?

If you are interested in applying to be a wholesale customer, please click here for an application. Prices are subject to change at any time.