If you have questions about a specific order, please email [email protected] or call 1-800-473-4888.


• Orders require 2 business days for processing prior to being shipped from the warehouse.
• Processing times may vary for handmade products and during busy seasons such as the Holidays.
• Shipping costs are determined at the time of shipping to provide customers the best possible price.
• We ship via FedEx. If the delivery is to a residence, UPS will not require a signature unless you request it. Please note that this means the driver can leave the package if nobody is available. However, if the package is stolen or damaged after it is dropped off, neither FedEx nor Hugger Mugger will be held responsible. Please call our customer care team if you would like to place an order with a signature required: 1-800-473-4888
• If you need to intercept your package (change of address) after it is in transit, there will be a restocking fee plus additional shipping charge from FedEx. This service is not guaranteed and is subject to FedEx guidelines.
• We do not ship to PO Boxes.


For information about shipping to non-contiguous states or countries outside of the USA, please contact [email protected].