TERMS AND CONDITIONS
Customer Service: Already set up an account? Have questions about products, shipping, tracking, or pricing? Call 1-800-473-4888 (M-F 8am-4:30pm MST).
Sales Department: Want to apply for a new wholesale account? Have unique requests? Need International shipping? Call 1-800-473-4888 (M-F 8am-4:30pm MST), fax 1-801-327-0071, or e-mail [email protected] We can help you apply for terms, process orders, and answer questions.
Order by Mail, Fax, and E-mail: You can mail orders to 1190 South Pioneer Road, Salt Lake City, UT 84104, fax orders to 1-801-327-0071 or e-mail us at [email protected]
Payment: We accept all major Credit Cards (Visa, MasterCard, Discover, American Express) as well as checks or money orders. Checks must clear before the order will be shipped. Call Customer Service at 1-800-473-4888 for details (M-F 8am-4:30pm MST). Accounts may also apply for a net 30 credit account; please ask for an application.
Shipping and Handling (Continental USA): Shipping is based on the weight of the item and current shipping rates. Shipping quotes are for all items sent to one address. Please call Customer Service at 1-800-473-4888 for a shipping quote, however, please note that delivery dates quoted whether verbally or otherwise are estimates only and shipping dates can not be guaranteed. Please let us know if you require expedited shipping, which may be subject to additional fees.
For shipments outside the continental USA, please e-mail [email protected] for quotes and rates. International clients are responsible for all customs, tariffs and other fees / charges. Prepayment on all International orders is required.
Gift Certificates: Gift Certificates are available in denominations of $10 and up, they can not be redeemed online, they are only good for a year and they must be redeemed in full.
Return Policy: We take pride in the products we offer and service we provide. Customer satisfaction is important to us, therefore, we offer a 30 day return policy where you may return unused items for exchange, refund or credit within 30 days of purchase. Products must be in new condition with their original packaging. We reserve the right to reject a return that does not meet this criteria including, but not limited to having pet fur or unusual odors. In addition we do not refund shipping and handling charges on original invoices nor return postage. A Return Merchandise Authorization (RMA) number is required for all returns or they will not be accepted.To acquire an RMA please call Customer Service at 1-800-473-4888 (M-F 8am-4:30pm MST) and ask for an “RMA.”All returns are subject to a 20% restocking fee unless the product was damaged upon receipt, which would then be exchanged at no extra cost.
Returns Are Not Accepted On: damaged or missing items/parts; worn garments; special or custom orders. Additionally, products must be in new condition with original packaging. Returns must be free of odors, pet fur, and stains.
Backorders: If a backorder causes your order to be sent in multiple shipments, you will be charged only for the items as they ship. Freight is a one time charge that covers the entire order regardless if the products are shipped separately.
Custom Orders: Custom orders may cause a delay in shipping or additional, non-published fees.
Drop Ship Orders: Additional drop ship fees may be charged to process shipping for multiple addresses.
International Orders: Shipping and handling for international orders varies as we have many distributors throughout the world. Customers are responsible for all tariffs, duties and taxes associated with their orders. Please email [email protected] for more information.
Web Pricing: Prices on our Website are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities and specific sizes/colors may no longer be available. In addition, some items shown on our website may not be available for retail sales.
Billing Terms: Unless the Customer has established an approved credit line, payment is due immediately upon placing the order. For approved credit lines (subject to submission of Wholesale Application, review and approval by Hugger Mugger and signed agreement of our Terms and Conditions), payment terms are net 30 days from the invoice date. Customer agrees that Hugger Mugger may charge, and Customer will pay, interest at one and one-half (1.5%) percent per month on all invoices remaining unpaid after thirty (30) days from date of invoice. Customer agrees to pay all collection costs incurred, including attorney fees and court costs for any collection efforts on outstanding balances. Partial shipments will be billed as they are shipped and are subject to the applicable terms above.
Important Disclaimers: All prices appearing in our catalogs or website are subject to change without prior notice.We reserve the right to correct typographical and printing errors appearing in our catalogs, printed pricing or website.All products are subject to availability and prior sale.All drop ship orders are subject to a “drop ship fee” per order.All orders are subject to acceptance by Hugger Mugger. Returned checks are subject to a service charge and no CODs are accepted.