Shipping & Handling

If you have questions about a specific order, please email [email protected] or call 1-800-473-4888.

IN-STORE PICK UP

In-store pickup orders must be scheduled in advance with a member of our customer service team to ensure your items are ready when you arrive. Once your order is confirmed, a team member will contact you to arrange a convenient pickup time. Please contact us at [email protected] or call 1-800-473-4888.

CONTINENTAL USA

• Orders require 2 business days for processing prior to being shipped from the warehouse.
• Processing times may vary for handmade products and during busy seasons such as the Holidays.
• Shipping costs are determined at the time of shipping to provide customers the best possible price.
• We ship via FedEx. If the delivery is to a residence, FedEx will not require a signature unless you request it. Please note that this means the driver can leave the package if nobody is available. However, if the package is stolen or damaged after it is dropped off, neither FedEx nor Hugger Mugger will be held responsible. Please call our customer care team if you would like to place an order with a signature required: 1-800-473-4888

HAWAII, ALASKA & INTERNATIONAL

For information about shipping to non-contiguous states or countries outside of the USA, please contact [email protected].

To place your international order:

Please note our website will not accept orders from the following countries; you will need to contact our distributors as follows: